Can you send something directly to my friend/ family member?
Yes! We're more than happy to send your order straight to your loved ones for you. Simply fill in your address details in the billing section and their address details in the delivery section in the checkout. We can include a handwritten note on your behalf too, simply leave a note for us at the checkout or send us an email.
What are your delivery options?
Within the UK you can choose ether standard or next day delivery. Standard delivery takes 2-3 working days and is free for all orders over £40. Next day delivery takes 1 working day after dispatch. All orders are dispatched within 2 working days. If you need an order dispatched quicker than this please email us and we will do our best to help. International order times vary, for more information click here.
Our Standard UK Delivery costs £3.95 and our Next Day UK Delivery costs £6.95.
When will i receive my order?
Orders are dispatched within 2 working days. Orders being delivered via UK standard delivery are sent 2nd class via Royal Mail. This service takes 2-3 working days. Orders being delivered via next day delivery are sent via UPS or DPD and will arrive within 1 working day after dispatch. Our next day delivery service is fully tracked so be sure to check your email for delivery updates. Orders placed on bank holidays or weekends will be dispatched within the next 2 working days. International delivery times vary. Please click here to see our delivery page for more information.
Where is my order?
If your order hasn't arrived within the times shown above please contact us via our contact form or email us via email@example.com.
My order is faulty, what should I do?
In the unlikely event that your order has arrived faulty please contact us via our contact form or email us via firstname.lastname@example.org and we will rectify the issue. We will reimburse delivery costs incurred for returning faulty items.
What is your return policy?
We are happy to accept returns. Please contact us to let us know you would like to make a return as soon as possible and return your order to us within 14 working days of delivery. We can only refund goods that are safely returned to us. To see our returns policy in full please click here.
Where are your products made?
Our products are made in the UK and Sweden (trays). We work closely with a network of skilled craftspeople.
Are your products sustainable?
Sustainability is very important to us! We sustainably source our products and reuse as much packaging as possible. Our ceramics are made from sustainably sourced Cornish clay and our Placemats and Coasters are sustainably sourced eucalyptus board. As well as sustainably sourcing our materials and products as a British based company manufacturing in the UK we have a much lower carbon footprint than most.
We believe that sustainability shouldn't just be about the materials used but also about the process. Making sure the traditional skills used to make something are taught, used and sustained. Many of our products are handcrafted and it sits at the core of our business.
Are your placemats and coasters easy to clean?
Our Placemats and Coasters are great for messy eaters! They are made from sustainably sourced eucalyptus board and have a smooth melamine coating on top which makes them very durable and easy to clean. Simply wipe clean with a damp cloth and use time and time again! They're also heat resistant up to 140 degrees making them versatile around your table.
Are your ceramics dishwasher safe?
All our ceramics are dishwasher and microwave safe besides our Nocturnal Mug and plate, Fox and Rabbit Cup and Saucer and Teapot due to the gold on them. All our items with hand painted elements, our Circus Mug for example, are perfectly safe for the dishwasher or microwave.
As with any product prolonged use of a dishwasher will cause colours to fade. We think of everything as dishwasher safe not dishwasher proof.
Who creates all of your designs and where are they created?
All our designs are created in house by Founder and Designer, Amy. If you'd like to know more take a look at our About Us page.
Where are you based?
We're located in Cardiff. Luckily we ship worldwide and our products can be found in shops across the world. Take a look at our stockist page to find a shop near you.
How do I contact your company if my question isn't answered here?
Contact us via our contact form. We look forward to hearing from you!