Are you still shipping orders?
Yes! As a very small but mighty online business we are posting orders as usual. Mister Berwyn is a one woman business. It is only Amy (founder of Mister Berwyn) and her two dogs in the studio so no social distancing issues here! Amy is able to work in isolation and get parcels to Royal Mail and our other couriers without contact. All measures are being taken to ensure government guidelines are followed. Our couriers are busier than usual and deliveries may be a little slower than usual. If you need an order urgently please bare this in mind.
Thank you for your support past and present. Your support will carry us through this and each order means so much to us. We pride ourselves on working with fellow small businesses and small manufacturers in the UK and Sweden, all of which have been hit very hard by Covid-1. Your support means we can continue to work with and support our wonderful manufacturers and craftspeople. Mister Berwyn was established to create cheerful products to brighten peoples day and we hope to continue to be able to do that now more than ever for you and your loved ones. Thank you.
Will my order be delayed?
Some countries may find there is a delay with their postal service due to the ongoing disruption caused by Covid-19. We are checking this regularly. We have no control over this but are on hand to answer any questions and help track your parcel should you need to.
Can you send something to my loved one for me?
Yes! We are more than happy to post your orders directly to your loved ones. Simply put your name and address in the billing section at the checkout and your loved ones name and address in the delivery section. We'll even gift wrap and write a little note from you to them. Tell us what you'd like us to write in the comments section at the checkout or email us via the contact us page or directly at firstname.lastname@example.org.
I can't find what I want to know! Can you help?
If you have any questions at all regarding our business and Covid-19 please get in touch via the contact us form or email us at email@example.com. It is a very troubling time and we are on hand to help. We really appreciate your interest in our little business and are always happy to help.
Take care x
What are your delivery options?
Within the UK you can choose ether standard or next day delivery. Standard delivery takes 3-5 working days and is free for all orders over £30. Next day delivery takes 1 working day providing your order is placed before 1pm. International order times vary, for more information click here.
Our Standard UK Delivery costs £2.95 and our Next Day UK Delivery costs £6.95.
When will i receive my order?
Orders placed before 1pm Monday- Friday will be dispatched the same day. Orders placed after this time will be dispatched the following day. Orders placed with next day delivery will arrive the following working day provided its placed before 2pm between Monday and Friday. Standard delivery takes 3-5 working days. Orders placed on bank holidays or weekends will be dispatched the next working day. International delivery times vary. Please click here to see our delivery page for more information.
Where is my order?
If your order hasn't arrived within the times shown above please contact us via our contact form or email us via firstname.lastname@example.org.
My order is faulty, what should I do?
In the unlikely event that your order has arrived faulty please contact us via our contact form or email us via email@example.com and we will rectify the issue. We will reimburse delivery costs incurred for returning faulty items.
What is your return policy?
We are happy to accept returns. Please contact us to let us know you would like to make a return as soon as possible and return your order to us within 14 working days of delivery. We can only refund goods that are safely returned to us. To see our returns policy in full please click here.
Where are your products made?
Our products are made in the UK and Sweden (trays). We work closely with a network of skilled craftspeople.
Are your products sustainable?
Sustainability is very important to us! We sustainably source our products and reuse as much packaging as possible. Our ceramics are made from sustainably sourced Cornish clay and our Placemats and Coasters are sustainably sourced eucalyptus board. As well as sustainably sourcing our materials and products as a British based company manufacturing in the UK we have a much lower carbon footprint than most.
We believe that sustainability shouldn't just be about the materials used but also about the process. Making sure the traditional skills used to make something are taught, used and sustained. Many of our products are handcrafted and it sits at the core of our business.
Are your placemats and coasters easy to clean?
Our Placemats and Coasters are great for messy eaters! They are made from sustainably sourced eucalyptus board and have a smooth melamine coating on top which makes them very durable and easy to clean. Simply wipe clean with a damp cloth and use time and time again! They're also heat resistant up to 140 degrees making them versatile around your table.
Are your ceramics dishwasher safe?
All our ceramics are dishwasher and microwave safe besides our Nocturnal Mug and plate, Fox and Rabbit Cup and Saucer and Teapot due to the gold on them. All our items with hand painted elements, our Circus Mug for example, are perfectly safe for the dishwasher or microwave.
As with any product prolonged use of a dishwasher will cause colours to fade. We think of everything as dishwasher safe not dishwasher proof.
Who creates all of your designs and where are they created?
All our designs are created in house by Founder and Designer, Amy. If you'd like to know more take a look at our About Us page.
Where are you based?
We're located in Cardiff. Luckily we ship worldwide and our products can be found in shops across the world. Take a look at our stockist page to find a shop near you.
How do I contact your company if my question isn't answered here?
Contact us via our contact form. We look forward to hearing from you!